Frequently Asked Questions

Everything you need to know about your Gym Gear experience.

What is the standard shipping time for gym equipment?

Standard shipping typically takes 3-5 business days for accessories and 7-10 business days for heavy equipment like racks and treadmills.

Do you offer a warranty on your products?

Yes, all Gym Gear products come with a minimum 12-month manufacturer warranty. Heavy-duty frames often feature an extended 5-year structural warranty.

Can I return an item if it doesn't fit my home gym space?

We offer a 30-day return policy. Items must be in their original packaging and unassembled to qualify for a full refund.

Do you provide assembly services for heavy machinery?

We partner with local professional installers. You can select 'Professional Assembly' at checkout for an additional fee depending on your location.

What payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free financing options through Klarna and Affirm for larger purchases.

How do I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's real-time tracking portal.